ABOUT HIGH STREET FAMILY PRACTICE
Supporting the Health of Launceston Families
High Street Family Practice provides general practice care for patients and families in Launceston, with a focus on safe, respectful, and professional healthcare.
- Patient safety
- Confidential care
- Ethical practice
- Respectful communication
- Professional service
High Street Family Practice holds Quality Practice Accreditation, recognising the practice’s commitment to patient care, safety systems, and clinical governance.
This accreditation reflects national standards for safe, quality healthcare delivery in general practice.
PRACTICE OVERVIEW
We’re a modern general practice located in Launceston’s QV Tower, providing trusted healthcare for individuals and families across all life stages.
We take the time to understand your health needs and work with you to achieve the best outcomes. From routine check-ups to managing complex conditions, we offer the full scope of general practice services in a welcoming, contemporary environment.
Free Parking Available
Dedicated patient parking on-site
Accredited Practice
Quality Practice Accreditation
Wheelchair Accessible
Full wheelchair access available
Multilingual Practice
English, Afrikaans, Shona, Zulu
PATIENT CARE AND RESPONSIBILITIES
Patients have the right to receive respectful care that supports dignity, privacy, safety, and comfort. Patients are also expected to treat doctors, staff, and other patients with respect and consideration.
To support safe and effective care, patients are encouraged to provide complete and honest information, keep the practice informed of changes to their medical care, and ask questions when information or treatment options are unclear.
PRACTICE COMMITMENTS
High Street Family Practice is committed to maintaining a safe, respectful, and confidential environment for patients, staff, and visitors.
Safety
The safety and wellbeing of patients and staff are central to the way the practice operates. Team members receive ongoing training and evaluation to support a safe working environment.
Confidentiality
Patient information is handled with care and confidentiality. Personal information received in the course of providing healthcare services is protected in line with practice privacy processes.
Ethics
The practice aims to provide services honestly, honourably, and with integrity. Patients are also expected to engage with the practice in a respectful and honest manner.
Communication
Patients are listened to and treated with respect. Information is provided in a way patients can understand, while maintaining patient confidentiality.
Professional Conduct
Clinical and administrative activities are conducted professionally and with integrity. Recommendations and decisions are guided by the appropriate interests of patients.
PRIVACY AND CONFIDENTIALITY
High Street Family Practice takes patient privacy seriously. Personal and medical information is managed carefully and used to support appropriate healthcare services.
For more detailed information, patients can refer to the Patient Privacy Policy or contact the practice directly for privacy-related enquiries.
FEES AND PAYMENT POLICY
Patients can review important information about consultation fees, payment expectations, Medicare rebates, and billing policies before attending an appointment.
PATIENT FEEDBACK
Patient feedback helps High Street Family Practice understand what is working well and where improvements can be made.
Patients are welcome to provide feedback through the anonymous patient survey.
For concerns about the service received, patients are encouraged to speak with a member of the practice team.
- Patient safety
- Confidential care
- Ethical practice
- Respectful communication
- Professional service
Contact information
Feeling unwell or need urgent attention?
We often have same-day availability for pressing health concerns.
Book online now or call our team to check today’s availability.
Opening Hours
Mon – Thurs: 8:15am - 5:30pm
Friday: 8:15am - 5:00pm
Weekends: Closed
Appointments from 8:30am
Address
QV Tower
Level 3, 11 High Street
East Launceston TAS 7250
Contact Details
Phone: (03) 6334 5500
Fax: (03) 6334 5511
Reception: Mon-Fri 8am-5:30pm
After Hours
Emergency: Call 000
Health Direct: 1800 022 222