High Street Family Practice Policies
Patient Policies and Practice Information
High Street Family Practice provides key practice information to help patients understand how appointments, communication, privacy, fees, feedback, and after-hours care are managed.
- Accepting New Patients
- Online Booking 24/7
- Phone Consultations
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Patients Come First
Patient safety is central to the way the practice operates, with care provided in a safe, respectful, and professional environment.
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Respectful Care
Patients are treated with dignity, privacy, and consideration throughout their interactions with the practice.
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Clear Communication
Information is provided in a way patients can understand, with opportunities to ask questions and discuss care options.
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Continuous Improvement
Patient feedback, training, and practice systems help support ongoing improvements in care and service delivery.
Practice Commitments
A Safe and Respectful Practice Environment
High Street Family Practice is committed to maintaining a safe, respectful, and confidential environment for patients, staff, and visitors.
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Safety
The safety and wellbeing of patients and staff are central to the way the practice operates. Team members receive ongoing training and evaluation to support a safe working environment.
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Confidentiality
Patient information is handled with care and confidentiality. Personal information received in the course of providing healthcare services is protected in line with practice privacy processes.
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Ethics
The practice aims to provide services honestly, honourably, and with integrity. Patients are also expected to engage with the practice in a respectful and honest manner.
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Communication
Patients are listened to and treated with respect. Information is provided in a way patients can understand, while maintaining patient confidentiality.
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Professional Conduct
Clinical and administrative activities are conducted professionally and with integrity. Recommendations and decisions are guided by the appropriate interests of patients.
Patient Care and Responsibilities
Working Together With Patients
Patients have the right to receive respectful care that supports dignity, privacy, safety, and comfort. Patients are also expected to treat doctors, staff, and other patients with respect and consideration.
To support safe and effective care, patients are encouraged to provide complete and honest information, keep the practice informed of changes to their medical care, and ask questions when information or treatment options are unclear.
Privacy and Confidentiality
Protecting Patient Information
High Street Family Practice takes patient privacy seriously. Personal and medical information is managed carefully and used to support appropriate healthcare services.
For more detailed information, patients can refer to the Patient Privacy Policy or contact the practice directly for privacy-related enquiries.
Fees and Payment Policy
Payment, Fees and Billing Information
Patients can review important information about consultation fees, payment expectations, Medicare rebates, and billing policies before attending an appointment.
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Communication and Reminders
High Street Family Practice may contact patients about appointments, recalls, reminders, follow-up care, and general practice information by phone, SMS, email, or letter. Patients are encouraged to keep their contact details up to date so important information can be provided when needed.
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Test Results and Follow-Up
Patients may be contacted by the practice if a doctor needs to discuss test results or arrange follow-up care. For privacy and safety reasons, some health matters may require an appointment with a doctor rather than being managed by email, SMS, or phone message. For urgent medical concerns, patients should not rely on email or SMS.
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After-Hours Care
High Street Family Practice has arrangements in place to support patient care outside normal opening hours, including the follow-up of seriously abnormal or life-threatening pathology results. If the practice is closed and medical attention is required, patients should use the appropriate emergency, urgent care, or after-hours service. For life-threatening emergencies, call 000 or go directly to the nearest emergency department.
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Feedback and Complaints
Patient feedback helps High Street Family Practice understand what is working well and where improvements can be made. Patients with feedback, concerns, or complaints are encouraged to speak with a member of the practice team. Concerns will be handled respectfully and used to support ongoing improvement. If a matter needs to be taken further, patients may contact the relevant external complaints body.
Healthcare Complaint Commission Contact
The Healthcare Complaints Commission provides support for patients seeking to address unresolved healthcare concerns.
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Open Hours
Mon-Fri: 9.00 am – 4.30 pm
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Toll Free in TAS
1800 001 170
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Phone
(03) 6166 4566
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Website
www.healthcomplaints.tas.gov.au
Patient Feedback
Share Feedback About the Practice
Patient feedback helps High Street Family Practice understand what is working well and where improvements can be made.
Patients are welcome to provide feedback through the anonymous patient survey.
For concerns about the service received, patients are encouraged to speak with a member of the practice team.
- Patient safety
- Confidential care
- Ethical practice
- Respectful communication
- Professional service