Payment Policy

Thank you for choosing High Street Family Practice as your primary care provider. We are committed to providing you with quality health care. Please read carefully our policy on patient and insurance responsibility for services rendered.

·         All payments are expected to be paid in full on the day of service and is the patient’s responsibility to do so.

·         If a patient is younger than 18 years of age, we do require a parent or guardian to be responsible for the account and to be in accordance of the request above.

·         We accept cash, Visa, MasterCard and Eftpos

·         Any account that isn’t paid on the day will incur a $10 fee. We have a strict 7 day policy. Any account that exceeds 7 days will be followed up by our accounts department via telephone or a letter in way of reminder. Failure to pay the account after contact has been made will result in the patient’s file being made inactive and no further appointments will be offered until the debt has been cleared. If the account has not been paid within 30days of the consultation the debt will be referred to a debt collector.

·         Please be aware that some of the services you receive may not be covered or not considered reasonable or necessary by Medicare or other insurers. You must pay for these services in full at the time of visit.

·         Our policy is to charge $25.00 for missed appointments not cancelled within 3 hours notice. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment or advising reception if you are unable to attend.

·         If you fail to attend 3 consecutive appointments, you will be unable to make any future appointments at High Street Family Practice.

·         If your visit is related to an injury or illness suffered at work, or an automobile accident, please inform our receptionist immediately.

·         Any account for an approved workers compensation or MAIB claim will be directly billed to the insurer, but it is the responsibility of the patient to inform us of any changes to the plan or policy.

·         If a dispute has been made on a worker’s compensation claim and is rejected by the tribunal, it is the patient’s responsibility to pay all outstanding accounts from the date of rejection.

·         Please inform us of any change to your name, address, telephone number, or your employment.

·          Please discuss any questions or special circumstances with our Receptionist.

Thank you for understanding our payment policy.